N.20
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Teardown
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6 min read
Mira Kovač
Founder · Engineering
FIG. N.20 — A bill of manual work
Copy-paste never shows up in a budget, which is exactly why it grows. We timed it across 40 operations teams.
01 — Small tasks, large totals
The median team spent 11 hours a week moving data between tools. Nobody owned it, so nobody measured it.
02 — Errors cost more than time
One mistyped order number cost more than a month of the task itself. Pricing a single mistake changes the whole conversation.
