Order exceptions, handled in minutes.

How Fieldwork Supply replaced a four-person inbox with one exception agent — and got its planners back to planning.

Logistics

Document agent

Lead router

Client

Fieldwork Supply

Industry

Logistics

Team

140 people

Build

19 days

Sheet

C-01

FIG. C-01 — Fieldwork Supply, Rotterdam distribution centre

Scale 1 : 1

Survey — The problem

Every carrier email was a manual job.

380 exceptions a day — late pickups, short shipments, address errors — arrived by email and EDI. Four planners read each one, fixed the order in the ERP, and wrote to the customer.

The work was repetitive but high-stakes: a wrong fix meant a lost pallet. So nobody trusted automation to touch it.

Exceptions / day

380

Handling time

6 min each

People on it

4 planners

Blueprint — What we built

One agent, three exits.

01 · InputCarrier email + EDI380 / day

02 · AgentException agentRead · Match · Fix · Check

03a · OutputERP order fixedAuto · 81%

03b · OutputCustomer notifiedAuto · 81%

03c · ReviewPlanner approves> €500 · 19%

0.8 s Avg. decision

01 · InputCarrier email + EDI380 / day

02 · AgentException agentRead · Match · Fix · Check

03a · OutputERP order fixedAuto · 81%

03b · OutputCustomer notifiedAuto · 81%

03c · ReviewPlanner approves> €500 · 19%

0.8 s Avg. decision

Result — Measured after 90 days

−0%

exception handling time

0 h

returned to planners per day

0.0%

accuracy on weekly audit

“Our planners stopped firefighting. The agent handles the boring 81%, and the 19% it hands over arrives already solved.”

Daan Visser

Head of Operations, Fieldwork Supply

Next report

→

Halcyon Clinics — zero missed calls.

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Output · 01

Book your free survey

↗

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Output · 01

Book your free survey

↗

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Output · 01

Book your free survey

↗

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Output · 01

Book your free survey

↗

Order exceptions, handled in minutes.

Every carrier email was a manual job.

One agent, three exits.

Let’s draw yourfirst agent.

Let’s draw yourfirst agent.

Let’s draw yourfirst agent.

Let’s draw yourfirst agent.

Let’s draw your
first agent.

Let’s draw your
first agent.

Let’s draw your
first agent.

Let’s draw your
first agent.