Every patient call, answered.

How Halcyon Clinics stopped losing bookings to a ringing phone — without adding a single receptionist.

Healthcare

Support agent

Knowledge agent

Client

Halcyon Clinics

Industry

Healthcare

Team

12 clinics

Build

16 days

Sheet

C-02

FIG. C-02 — Halcyon Clinics, Utrecht front desk

Scale 1 : 1

Survey — The problem

The phone rang more than anyone could answer.

Twelve clinics shared one booking line. At peak hours one call in five went unanswered, and most of those patients never called back.

Receptionists spent their day repeating opening hours, parking directions and prep instructions instead of helping the patient in front of them.

Calls / week

1,900

Missed at peak

1 in 5

People on it

6 receptionists

Blueprint — What we built

One front desk, three exits.

01 · InputPatient call + chat1,900 / week

02 · AgentFront-desk agentListen · Verify · Book · Confirm

03a · OutputAppointment bookedAuto · 74%

03b · OutputReminder sentAuto · 74%

03c · ReviewNurse callbackClinical · 26%

1.2 s Avg. decision

01 · InputPatient call + chat1,900 / week

02 · AgentFront-desk agentListen · Verify · Book · Confirm

03a · OutputAppointment bookedAuto · 74%

03b · OutputReminder sentAuto · 74%

03c · ReviewNurse callbackClinical · 26%

1.2 s Avg. decision

Result — Measured after 90 days

missed calls since go-live

+0%

bookings per week

0.0 / 5

patient satisfaction

“Patients get an answer on the first ring, and my team finally has time for the people standing at the desk.”

Ines Vermeer

Practice Manager, Halcyon Clinics

Next report

→

Kiln Studio — 71% of tickets auto-resolved.

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Output · 01

Book your free survey

↗

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Output · 01

Book your free survey

↗

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Output · 01

Book your free survey

↗

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Output · 01

Book your free survey

↗

Every patient call, answered.

Healthcare

12 clinics

16 days

C-02

Let’s draw yourfirst agent.

Let’s draw yourfirst agent.

Let’s draw yourfirst agent.

Let’s draw yourfirst agent.

Let’s draw your
first agent.

Let’s draw your
first agent.

Let’s draw your
first agent.

Let’s draw your
first agent.